Frequently Asked Questions

What are advantages of having a UI Account?

Where can I find your Terms and Conditions?

Which countries do you ship to?

How do I change my delivery address or contact information after placing an order?

How do I track my order?

Where will my order be shipped from?

Which courier service will you use to deliver my package?

How long will it take to receive my order?

How much does shipping cost?

Can I change my order after it's been placed?

Can I cancel my order after it's been placed?

What do your order statuses mean?

Can I order more units than what is currently available in the Ubiquiti Store?

Can I pay for out-of-stock items in advance and have them delivered once they become available?

I have technical questions about an item I ordered. Where can I get help?

Where can I find a specific product's datasheet or manual?

How do I receive product restock notifications?

How do restock notifications work?

Why didn't I receive a restock notification even though the product is currently available?

What are the shipping conditions for orders sent outside of the EU?

How can I add a VAT ID to the order?

How are VAT rates determined?

What should I do if I believe my VAT charge is incorrect?

Where can I find my invoice?

My browser session was interrupted while my payment was being processed, and I did not receive an order confirmation. What should I do?

What payment methods do you accept?

What is your refund policy?

I ordered the wrong item. Can I exchange it?

How can I return an item?

How will I know you've received an item I've returned?

When will I receive my refund?

How long is your warranty period?

The device is working, but I need to get a replacement for one of the parts?

What if my device isn't working properly?