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UniFi
UISP
AmpliFi

UI Care

With UI Care, you'll extend replacement protection to five years and enjoy these exclusive benefits.

Priority RMA Service

Receive your replacement before we receive your return.

Free Return Shipping

Your replacement comes with a prepaid shipping label to ensure a free, no-hassle return.

Unlimited Service

Enjoy peace of mind with unlimited RMAs.

Visit RMA Center

Replacement Process Comparison

UI Care Support Process

1

Request Replacement via rma.ui.com

2

Receive your new product as soon as the next business day.

Receive your new product as soon as the next day.

3

Return the Original Device for Free

We include a prepaid shipping label with your replacement.

Normal RMA

1

Request Replacement via rma.ui.com

2

Return the Original Device

You cover the shipping cost of your return package.

3

Your Returned Device is Inspected

Our RMA team verifies the issues outlined in your ticket.

4

Your Replacement is Shipped

Once your device's issues are verified, we send your replacement.

Eligible Devices

Dream Machine Pro

350,00 €

Dream Machine Special Edition

461,00 €

Dream Wall

924,00 €

Switch Pro Max 24 PoE

739,00 €

Switch Pro Max 48 PoE

1.201,00 €

Switch Pro 48 PoE

1.016,00 €

Switch Pro 24 PoE

646,00 €

Switch Pro 48

554,00 €

Switch Pro 24

369,00 €

Switch 48 PoE

544,00 €

Switch 24 PoE

350,00 €

Switch 16 PoE

276,00 €

Switch 24

208,00 €

Switch 48

369,00 €

Switch Enterprise 24 PoE

739,00 €

Switch Enterprise 48 PoE

1.479,00 €

Switch EnterpriseXG 24

1.201,00 €

Switch Aggregation

248,00 €

Switch Hi-Capacity Aggregation

831,00 €

Switch Ultra

91,00 €

Switch Ultra 60W

129,00 €

Switch Ultra 210W

185,00 €

Cloud Gateway Ultra

91,00 €

CloudKey Enterprise

4.599,00 €

CloudKey+

184,00 €

Gateway Pro

461,00 €

Access Point U7 Pro

165,00 €

Access Point U6 Long-Range

165,00 €

Access Point U6 Pro

147,00 €

Access Point U6 Enterprise

258,00 €

Access Point U6 Enterprise In-Wall

276,00 €

Network Video Recorder

276,00 €

Network Video Recorder Pro

461,00 €

Camera G4 Pro

From 415,00 €

Camera G4 PTZ

1.665,00 €

G4 Doorbell Pro PoE Kit

From 350,00 €

Camera G5 Pro

349,00 €

Camera G5 Dome

165,00 €

Camera AI Bullet

369,00 €

Camera AI DSLR

From 2.312,00 €

Camera AI 360

369,00 €

Camera AI Pro

From 459,00 €

Camera AI Theta

276,00 €

Camera AI Theta Pro

304,00 €

AI Theta Hub

184,00 €

Access G2 Starter Kit

267,00 €

Access G2 Starter Kit Pro

554,00 €

Enterprise Access Hub

924,00 €

EV Station Pro

1.109,00 €

Access Elevator Starter Kit

831,00 €

Access Intercom

279,00 €

Access Intercom Viewer

139,00 €